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7 last updated: 3 months ago

Rattling, grinding noises might originate from the pump, while circulating water.

Suggestion:

  1. Start a short clean with automatic water inlet.
  2. If the problem still occurs, contact Brewie customer service.

Please, contact Brewie customer service.

Brewie works on electric circuits with a definite carrying capacity. In other cases, it might overcharge your electric network.

Suggestions:

  1. Check your electric network. Brewie picks up 7.8 A on 220V, or 15A on 110V.
  2. If your network fits the aforementioned details, and the problem still occurs, check if your Brewie and other plugged-in devices exceed the nominal performance of your network.

Sometimes vents that normally let liquids flow through are clogged. In these cases, the systam had been contaminated, which clogged a part of the machine. It is important to use grainy ingredients only with the mashing bag and the hop cages.

Suggestions:
Start an unclogging program

Despite other clues that the machine is „On” (lights, noises), the LCD display does not turn on or stays black.

Please, contact Brewie customer service.

Please check if:
the high pressure water hose is attached to Brewie’s water inlet and to your household water system. Open the household water valve. Check the water pressure.

Suggestions:

  1. Injecting water does not start instantly – please, wait a few seconds before pressing any buttons.
  2. Check if your Brewie is plugged onto your household water system.
  3. If the problem still occurs, contact Brewie customer service.

If you recognise this, first watch the sequence for 30 seconds. If it still malfunctions, wait for the brew to be finished, then launch a Short Clean (automatic or manual water inlet) and afterwards the unclogging program.

However long I press the power button, the LCD display only flashes, then blackens again – it happens anytime I try to switch my machine on.

Please, contact Brewie customer service.

After pushing the Drain button, draining of the wort does not start.

Suggestions:

  1. Make sure that you push the button long enough.
  2. If the problem still occurs, please, contact Brewie customer service.

The graphics appear on the display, but it does not respond to any commands.

Suggestions:

  1. Restart the machine.
  2. If the problem still occurs, please, contact Brewie customer service.

Even after plugging in, switching on and pressing the power button, the machine stays inactive.

Suggestions:

  1. Carefully check your power socket for voltage.
  2. Check if your Brewie’s power switch is in „I” (ON) position.
  3. Check if you pushed the power button long enough.
  4. If all options above are checked, and the problem still occurs, please, contact Brewie customer service.

Even after plugging in, switching on and pressing the power button, the machine stays inactive.

Suggestions:

  1. Carefully check your power socket for voltage.
  2. Check if your Brewie’s power switch is in „I” (ON) position.
  3. Check if you pushed the power button long enough.
  4. If all options above are checked, and the problem still occurs, please, contact Brewie customer service.

The machine does not connect to WiFi - it either shows an error message or simply does not do anything.

Suggestions:

  1. WiFi receiver of the machine is found behind the plastic front panel. While using your Brewie in a room with weak WiFi signal you might turn your machine towards the WiFi source.
  2. For now Brewie can only handle WiFi networks with WPA-PSK and WPA2-PSK security protocols with any encryption. For security reasons it doesn't support opened Wifi networks and WEP algorithm
  3. The machine can connect to the internet through mobile hotspots. If you have the option of sharing your mobile hotspot, it might solve the problem. The device providing the hotspot must face the machine as well.
  4. Using an ethernet-USB transformer, you can connect your Brewie on a fixed network.
  5. If the problem still occurs, please, contact Brewie customer service.

While brewing, the machine either does not respond or shows a window with no connection to the current process.

Suggestions:

  1. Restart your Brewie.
  2. If the problem still occurs, please, contact Brewie customer service.

The application freezes, popping out a window with no connection to any current process.

Suggestions:

  1. Restart your Brewie.
  2. If the problem still occurs, please, contact Brewie customer service.

Nothing happens after pushing any command buttons for 30 seconds.

Suggestions:
Choose the ‘Home’ button, then ‘Actual brewing’. Stop the program that is running and try again.

After the release of a new patch, the machine can not be updated.

Suggestions:

  1. WiFi receiver of the machine is found behind the plastic front panel. While using your Brewie in a room with weak WiFi signal you might turn your machine towards the WiFi source.
  2. For now Brewie can only handle WiFi networks with WPA-PSK and WPA2-PSK security protocols with any encryption. For security reasons it doesn't support opened Wifi networks and WEP algorithm
  3. The machine can connect to the internet through mobile hotspots. If you have the option of sharing your mobile hotspot, it might solve the problem. The device providing the hotspot must face the machine as well.
  4. Using an ethernet-USB transformer, you can connect your Brewie on a fixed network.
  5. If the problem still occurs, please, contact Brewie customer service.

While brewing, clean water appeared under my machine.

Suggestions:

  1. Make sure that the water did not come from any external sources.
  2. If the water came from inside the machine, use your the attached user guide to tighten the pipe clamps on the water hoses.
  3. If the problem still occurs, please, contact Brewie customer service.

While brewing, wort appeared under my machine.

Suggestions:

  1. Make sure that the wort did not come from any external sources.
  2. If the wort surely came from the batch, please, contact Brewie customer service.

While automatically adding water, the machine adds more or less then the appropriate amount.

Suggestions:

  1. Calibrate your machine according to intructions.
  2. Make sure, nothing is under the machine, and it lies on its legs on a horizontal surface.
  3. Make sure noone touched the machine during water addition.
  4. Make sure that nothing puts pressure on the sides of the machine.
  5. If the problem still occurs, please, contact Brewie customer service.

Water remains in one or both tanks after pressing the full drain or drain after brew buttons.

Suggestions:
The "drain after brew" button drains only the hop and boil tanks, to prevent draining any liquid (dripping out of the malt during boiling) into the fermentation compartments. Fulldrain drains both tanks and the hop tanks. 1-2 cm of water will every time remain in the tanks. If more liquid remains, please, press the command button again.

Temperature display shows a different result than measured by an external thermometer.

Suggestions:
Check the external thermometer’s properties. The data indicated by the +/- values ensures the accuracy of the thermometer, not its resolution. All our machines are driven through a temperature-calibration, during which accuracy between 50-80 degrees (brewing area) breaks down to +/- 0.75°. Our temperature tolerance under and over that area is +/- 1°. If your thermometer’s accuracy is higher than +/-0.75 and the measured temperatures differ in more than 1.5 degrees (the total maximum of 2 thermometer’s inaccuracy) in the brewing area, contact Brewie customer service.

Internal thermometer displays a constant temperature while brewing.

Suggestions:

  1. Make sure that the data displayed is false and can not be a constant.
  2. If the display should change and the problem still occurs, please, contact Brewie customer service.

During the mashing, all water must disappear from the boiling tank and all wort must disappear from the mashing tank while sparging.

Suggestions:

  1. Check if you have ensured the brewing water properly, as needed for the chosen water addition method. If water was not added according to instructions, the machine was burnt through your own fault.
  2. Make sure all ingredients are put in its proper place (according to the manual). [Mashing bag on the right side, over the false bottom.]
  3. If the problem still occurs, please, contact Brewie customer service.

A black, coaly layer appeared on the bottom of the mashing tank.

Suggestions:

  1. Make sure the layer is the result of burning - a brown layer appears naturally during brewing, which does not influence the operation of the machine, nor the wort’s quality.
  2. Check if you have put the false bottom in its place.
  3. Check whether the mashing bag tore or not.
  4. Make sure the weight sensor is calibrated well.
  5. Check whether the machine adds enough water or not.
  6. Check if your malt was overground (do not let it go under 0.7 milligap while crushing)
  7. If all of the above are in order, please, contact Brewie customer service.

A black, coaly layer appeared on the bottom of the boiling tank.

Suggestions:

  1. Make sure the layer is the result of burning - a brown layer appears naturally during brewing, which does not influence the operation of the machine, nor the wort’s quality.
  2. Make sure the weight sensor is calibrated well.
  3. Check whether the machine adds enough water or not.
  4. If all of the above are in order, please, contact Brewie customer service

A black, coaly layer appeared on the bottom of both the boiling and the mashing tank.

Suggestions:

  1. Make sure the layer is the result of burning - a brown layer appears naturally during brewing, which does not influence the operation of the machine, nor the wort’s quality.
  2. Make sure the weight sensor is calibrated well.
  3. Check whether the machine adds enough water or not.
  4. If all of the above are in order, please, contact Brewie customer service

The weight sensor jumps between false values.

Suggestions:

  1. Make sure you calibrate the weight sensor according to instructions. The more water you use, the more accurate calibration will be.
  2. If the problem still occurs, please, contact Brewie customer support.

At the start of the boiling phase, the wort boiled out from under a closed lid.

Suggestions:
Open the lid and the process should go on in the normal way.

The short clean function (with automatic water inlet) overfills one or both of the tanks, or fills them to the brim.

Suggestions:

  1. Make sure you have the latest update installed on your Brewie.
  2. Check if the drainage is properly tied in. If the drainage is not properly tied in, the function might overfill one or both of the tanks, which - if run out - can lead to damages in your machine.
  3. If the problem still occurs, please, contact Brewie customer service.

One or both of the hotplates turns on with no explanation.

Suggestions:
Please, contact Brewie customer service.

The display goes black with no explanation during any part of the brewing process.

Suggestions:

  1. Turn on your Brewie again and continue with your brewing process.
  2. Check if you have the latest update installed on your Brewie.
  3. If the problem still occurs, please, contact Brewie customer service.

Suggestions:
Please, contact Brewie customer service.

My machine stuck on a constant temperature during the mashing process.

Suggestions:

  1. Make sure, the lids are closed on your Brewie.
  2. Check if you have the latest update installed on your Brewie.

Please, contact Brewie customer service.

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